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Claims, Returns & Refund Policy

Carrier Claims
: Claims for defective shipping cartons and shortages in shipment must be filed by the customer and reported within 48 hours of the time of delivery. Include all relevant pictures and documents to support your claim.

Return Goods Policy: Written request must be sent to LB listing LB Order number before any merchandise can be returned. Written authorization will be given by LB prior to return of merchandise. A 40% restocking fee for customer ordering errors will be assessed. We ask kindly to review and confirm all items and quantities you have selected before checking out.

Merchandise Returnable for Store Credit: Store Credit will be issued on the original net purchase price. Only unopened cartons will qualify for return.

Merchandise NOT Returnable for Store Credit: Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, leadingbrandsonline.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned.

Freight & Returned Goods: Unless otherwise stated in writing, all returns shall be shipped prepaid to LB. Store Credit will be granted as follows:

  • Defective merchandise – at the time of receipt 100% store credit or replacement
  • LB shipping error – 100% store credit
  • Salable merchandise, unopened cartons returned with written authorization within 30 days – 60% store credit (40% restocking and handling charge)
  • Merchandise unsuitable for resale because of age, obsolescence or expiration date – No store credit